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Director of Operations Williamsville

Director of Operations

Full Time • Williamsville
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
About Touching Hearts at Home: 
Touching Hearts at Home of Buffalo is part of a family owned and operated franchise since 2007, providing non-medical companion care for seniors.  Our mission is to empower older adults to age in place at home, and avoid hospitalization, by providing personalized companion care and support in activities of daily living. The Buffalo office is one of four award-winning family-owned franchises in New York State.

 Join our team as the Director of Operations and lead a compassionate, community-focused home care organization dedicated to making a real difference in seniors’ lives. Serving Buffalo, Erie, and Niagara County, you’ll have the opportunity to shape a person-centered service that promotes independence, well-being, and dignity for our clients. 

In this rewarding leadership role, you will oversee daily administrative operations, inspire and develop a dedicated, high-performing team—including staff supervision, caregiver recruitment, retention, and engagement—and ensure the delivery of compassionate, high-quality in-home support.

We’re looking for someone with strong relationship-building skills, a blend of business and managerial expertise, and a genuine passion for working with seniors. Experience in elder care or care coordination is a plus.

Key Responsibilities: 
•       Serves a key role in client acquisition activities, consulting with prospective clients and family influencers, leveraging CRM tools to move prospects through an effective sales process from contact to close
•       Ensure billing, accounts receivable and daily financial transactions are regularly and accurately carried out; Manage outstanding accounts receivable by standard operating procedures
•       Ensure high quality customer service and client care, in compliance with applicable company policies, practices and legal guidelines; Build and nurture a high performing team
•       Provide timely and accurate information concerning operations, data tracking and key metrics, reporting monthly to owners and VP
  Position Requirements: 
•       Bachelor’s degree in healthcare administration, nursing, social work or related field
•       Minimum 3 years of experience in a leadership role (managing direct reports and direct support professionals like companions, PCA, CNA, HHA or similar roles)
•       Strong organizational skills along with ability to work independently and decisively with minimal guidance to manage workload and priorities 
•       Passionate about helping seniors remain safe and independent wherever they call home 
•       Valid driver’s license and reliable insured vehicle
Compensation: $85,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





Each Touching Hearts at Home franchise is independently owned and operated. Your application will go directly to the management of the franchisee where all hiring decisions will be made. 
All inquiries specific to employment at this franchisee should be made directly to the franchise location, and not to Touching Hearts at Home Corporate office.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If no code provided, add their name instead.

Why Work for Touching Hearts?

Competitive Pay
Paid Training
24/7 supportive office staff and caregiver mentoring program
Flexible Hours
Mileage reimbursement
Career Progression Opportunities