REFERRAL BONUS
Refer a friend and after 90 days of continuous satisfactory employment receive a cash bonus
Scheduling Coordinator
Full Time • Livonia
Responsive recruiter
JOB SUMMARY
The Scheduler is responsible for maintaining the client and caregiver relationship and ultimately helps provide a “best in home care” experience for clients and employees. Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled. Performs various supervisory activities for scheduling appropriate caregivers to clients and monitoring of telephony system. Performs other office coordination duties. Maintains a positive demeanor at all times and is able to effectively multitask in a high-functioning office environment. The core competencies for a Scheduler are: communication, client-focused, decisiveness, organization, composure, personality, and resourcefulness.
ESSENTIAL FUNCTIONS
COMMUNICATION
Answers telephone, and takes inquiries or messages in an upbeat, professional manner.
Communicates continually with associates and clients to evaluate service.
Serves as liaison between associates and the Office Manager.
CLIENT-FOCUSED
Responds promptly and courteously to all clients’ calls.
Receives referrals and inquiries on the programs of this company.
DECISIVENESS
Ability to live the Right at Home vision, mission and core values.
Ability to problem solve and make decisions in a fast-paced environment.
ORGANIZATION
Schedules and coordinates day-to-day activities of caregivers.
Maintains documentation of associate work records in WellSky and ensures current and complete personnel records for all home care associates.
Ability to multitask in a high-functioning office environment
COMPOSURE
Performs on-call coordinator duties as needed.
Maintains professionalism in all interactions.
PERSONABILITY
Serves as a team player within an office environment.
Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.
Maintains integrity in every interaction with caregivers and clients.
RESOURCEFULNESS
Other general office and clerical functions.
Other duties as assigned by the Director of Operations.
EDUCATION / SKILLS / ABILITIES / AVAILABILITY
High school graduate or equivalent with two years of business experience.
Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills.
Knowledge of common medical terminology.
Able to work independently, demonstrating sound judgment.
Read, write, speak and understand English as needed for the job.
Be available as required for on-call duty outside of normal office hours.
WORKING ENVIRONMENT
Works primarily out of the local office.
Compensation: $19.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Right at Home’s mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn’t do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.
That’s where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.
To our care team members, we commit to deliver the following experiences when you partner with Right at Home:
- We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
- We promise to coach you to success. We’re always available to support you and offer you tips to be the best at delivering care to clients.
- We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.
- We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.
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