Care Coordinator & Scheduler
Full Time • Visalia
Benefits:
- 401(k)
- Company parties
- Free food & snacks
- Opportunity for advancement
- Training & development
About Us
Right at Home Central Valley provides trusted in-home care services that help seniors remain safe, comfortable, and independent in their own homes. We are a small, fast-growing team that values compassion, reliability, and adaptability. As we expand, we are looking for a motivated individual who thrives in a dynamic environment and is eager to learn and grow with us. (www.rightathome.net/visalia)
Position Overview
We are seeking a Care Coordinator & Scheduler to serve as the backbone of our operations. This role will report to the Office Manager and is responsible for managing caregiver schedules, coordinating care plans, and maintaining strong relationships with both clients and caregivers. You’ll wear many hats—balancing scheduling, customer service, caregiver support, and occasionally stepping in to assist with direct care when needed.
If you have strong people skills, enjoy problem-solving, and want to make a meaningful difference in the lives of seniors, this role is for you.
Key Responsibilities
Scheduling & Staffing
- Manage all scheduling from A to Z, including new requests, changes, and last-minute call-outs.
- Match caregivers to clients based on skills, location, and compatibility.
- Communicate promptly with caregivers and clients about schedule updates.
Care Coordination
- Check in regularly with caregivers to ensure quality of service and job satisfaction.
- Check in with clients/families to ensure care is meeting expectations.
- Document updates and feedback in our system (WellSky).
- Assist with or perform in-home assessments, then create individualized care plans.
Recruitment, Training & Onboarding
- Share responsibility for caregiver recruitment alongside the office manager.
- Conduct caregiver orientation, training, and ongoing check-ins.
- Provide occasional on-site caregiver support and coaching.
Direct Care Support (as needed)
- Willingness to step in and provide hands-on caregiving when emergency coverage is needed (training will be provided if not already experienced).
Qualifications
- Previous scheduling, staffing, or customer service experience required.
- Caregiving experience (preferred) OR willingness to be trained.
- Strong communication skills (phone, email, in-person).
- Problem-solver who stays calm under pressure.
- Comfortable working in a small, fast-paced office environment where priorities shift quickly.
- Tech-savvy and able to learn new systems (experience with WellSky a plus, but not required).
- High school diploma or GED required.
- Reliable transportation for occasional in-person client visits and assessments.
What We’re Looking For
- A growth mindset—willing to learn, adapt, and take on new responsibilities.
- Team-oriented but able to work independently.
- Someone who genuinely cares about helping seniors and building relationships.
- Flexibility to wear different hats as the business grows.
Benefits
- Competitive hourly pay ($20–$22/hour).
- 401(k).
- Training and professional development.
- Supportive, family-like team environment.
- Opportunity to grow with a rapidly expanding business.
Compensation: $20.00 - $22.00 per hour
Right at Home’s mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn’t do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.
That’s where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.
To our care team members, we commit to deliver the following experiences when you partner with Right at Home:
- We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
- We promise to coach you to success. We’re always available to support you and offer you tips to be the best at delivering care to clients.
- We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.
- We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.
(if you already have a resume on Indeed)