Client Care Coordinator
Full Time • Appleton
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Now Hiring: Client Care Coordinator – Make an Impact Every Day
Location: Appleton, Wisconsin
Company: Senior Helpers of Northeast Wisconsin
Company: Senior Helpers of Northeast Wisconsin
Lead With Heart. Coordinate With Purpose. Build a Career That Truly Matters.
At Senior Helpers of Northeast Wisconsin, we do more than provide care — we set the standard for what exceptional senior care should be. As a 2025 Great Place to Work® and proud C.A.R.E. Award recipient, we are known not only for outstanding service to our clients, but also for the strong culture, leadership support, and professional growth we provide our team.
We are expanding our leadership team and seeking a Client Care Coordinator — a motivated, compassionate, and highly organized professional who thrives in a fast-paced environment and wants a career where their work makes a real difference every single day.
This is an opportunity to join an award-winning organization where your voice matters, your leadership is supported, and your impact is felt daily by clients, families, and caregivers.
About the Role
The Client Care Coordinator serves as a vital connection between our clients, families, caregivers, and office leadership. This role ensures care services run smoothly, relationships remain strong, and every client receives the highest level of care and communication.
This is a hands-on leadership position for someone who enjoys problem-solving, building relationships, and making meaningful decisions that directly impact the quality of care we deliver.
Key Responsibilities
- Conduct client assessments and ongoing care plan reviews
- Build and maintain strong relationships with clients and families
- Monitor client satisfaction and address care concerns promptly
- Match caregivers with clients for the best possible fit and continuity
- Support caregivers in the field with guidance, expectations, and updates
- Maintain accurate documentation and client records
- Communicate consistently with caregivers, families, and office leadership
- Participate in on-call rotation as needed
- Uphold company standards of dignity, professionalism, and high-quality care
Why You’ll Love Working With Us
Award-Winning Culture
Seven-year Great Place to Work® recipient and proud C.A.R.E. Award winner — our culture is built on respect, teamwork, and recognition.
Seven-year Great Place to Work® recipient and proud C.A.R.E. Award winner — our culture is built on respect, teamwork, and recognition.
A Mission That Truly Matters
Your work directly supports seniors in living safely, independently, and with dignity in their own homes.
Your work directly supports seniors in living safely, independently, and with dignity in their own homes.
Real Growth & Advancement
We believe in promoting from within and investing in leadership training, development, and long-term career paths.
We believe in promoting from within and investing in leadership training, development, and long-term career paths.
Supportive Leadership Team
You will be heard, respected, and supported by a leadership team that truly values collaboration and transparency.
You will be heard, respected, and supported by a leadership team that truly values collaboration and transparency.
Competitive Pay & Benefits
Including paid time off, retirement plan with employer match, insurance options, and additional benefits.
Including paid time off, retirement plan with employer match, insurance options, and additional benefits.
A Workplace That Celebrates You
Team appreciation events, recognition programs, and a culture built on gratitude and encouragement.
Team appreciation events, recognition programs, and a culture built on gratitude and encouragement.
Here, you are not just filling a role — you are joining a leadership team driven by purpose, compassion, and excellence.
What We’re Looking For
- Experience in home care, healthcare, caregiving, or case management preferred
- Strong organization, communication, and time-management skills
- Compassionate, patient, and professional in sensitive situations
- Comfortable with scheduling, documentation, and administrative tasks
- Ability to work independently and as part of a collaborative team
- Valid driver’s license, reliable transportation, and ability to travel to client homes as needed
- Leadership mindset, strong integrity, and a passion for helping others
Apply Today – Join the Best Senior Care Team in Wisconsin
If you are ready to build a meaningful leadership career with a company that genuinely cares about its employees and the clients we serve, we would love to meet you.
At Senior Helpers of Northeast Wisconsin, every day is an opportunity to change lives — including your own.
Our mission is to ensure a better quality of life, for both our clients and their families, by providing dependable and affordable care at a moment’s notice. We are a trusted and respected organization that takes a responsible role in supporting our clients and their families, our employees, and our community. That’s why we are Senior Care Only Better.
Would you like a rewarding and gratifying job as a caregiver where you can make a difference in someone's life? We are currently looking for caring, kind, dependable and personable individuals who desire to provide non-medical, in-home care to the elderly.
(if you already have a resume on Indeed)
Or apply here.
Flexible work schedule
In 2014, there were nearly 1.8 million caregivers working in the U.S., with the potential to create 500,000 more jobs by 2024. (Source: Value of Home Care Report)
Being part of the family
Over the last five years, the home care industry has grown by more than 50%, and is projected to increase as demand grows. (Source: Value of Home Care Report)
Career advancement in a growing field
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. (Source: Value of Home Care Report)
Opportunity to help seniors and people with disabilities stay at home
In a recent survey of more than 72,000 caregivers, the overall job satisfaction rating was 9.03 out of 10 – higher than previous years. (Source: Home Care Pulse)