JOB SUMMARY
The Scheduler is responsible for maintaining the client and caregiver relationship and ultimately helps provide a “best in home care” experience for clients and employees. Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled. Performs various activities for scheduling appropriate caregivers to clients, monitoring of telephony system, and as needed performing coverage for our clients during working hours and other administrative duties. Always maintains a positive demeanor and is able to effectively multitask in a high-functioning office environment. The core competencies for a Scheduler are Verbal Communication, Adaptability, Likability, Customer Focus, Decision Making/Judgment, Organization, Stress Management, and Resourcefulness.
ESSENTIAL FUNCTIONS
VERBAL COMMUNICATION
· Answers telephone, and takes inquiries or messages in an upbeat, professional manner.
· Communicates continually with associates and clients to evaluate service.
· Serves as liaison between associates and the Office Manager.
CUSTOMER FOCUS
· Responds promptly and courteously to all clients’ calls.
· Receives referrals and inquiries on the programs of this company. (Inside Sales)
DECISION MAKING/JUDGMENT
· Maintains integrity in every interaction with caregivers and clients.
· Ability to live the Right at Home vision, mission and core values.
· Ability to problem solve and make decisions in a fast-paced environment.
ORGANIZATION
· Schedules and coordinates day-to-day activities of caregivers.
· Maintains documentation of associate work records in WellSky and ensures current and complete personnel records for all home care associates.
STRESS MANAGEMENT
· Performs on-call coordinator duties as needed, once a week.
· Maintains professionalism in all interactions.
· Ability to multitask in a high-functioning office environment.
LIKABILITY
· Serves as a team player within an office environment.
· Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.
RESOURCEFULNESS
· Other general office and clerical functions.
· Other duties as assigned by the Operations Manager.
EDUCATION / SKILLS / ABILITIES / AVAILABILITY
• High school graduate or equivalent with two years of administrative experience.
• CNA or HHA preferred, or 2 years of caregiver experience.
• Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills.
• Knowledge of common medical terminology.
• Able to work independently, demonstrating sound judgment.
• Read, write, speak and understand English as needed for the job.
• Be available as required for on-call duty outside of normal office hours.
WORKING ENVIRONMENT
· In Office Position
· Monday - Friday
· Hours 8:00 a.m. – 4:30p.m.
· One day of on-call after hours support per week.
Right at Home’s mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn’t do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.
That’s where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.
To our care team members, we commit to deliver the following experiences when you partner with Right at Home:
- We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
- We promise to coach you to success. We’re always available to support you and offer you tips to be the best at delivering care to clients.
- We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.
- We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay.
