Sales & Care Experience Manager
Full Time • Visalia
Benefits:
- Company parties
- Competitive salary
- Opportunity for advancement
- Training & development
Sales & Care Experience Manager
Right at Home – Visalia, CA
Full-Time | In-Person
Right at Home – Visalia, CA
Full-Time | In-Person
About Us:
Right at Home Visalia is part of a leading global home care organization with over 600 locations worldwide. While we benefit from the strength and systems of a large network, we operate with the heart of a local, family- and community-oriented business. Our mission is to help seniors live with dignity and independence at home—and we’re growing fast. If you’re motivated by meaningful work, relationship-building, and being part of a team that feels like family, we want to meet you.
Right at Home Visalia is part of a leading global home care organization with over 600 locations worldwide. While we benefit from the strength and systems of a large network, we operate with the heart of a local, family- and community-oriented business. Our mission is to help seniors live with dignity and independence at home—and we’re growing fast. If you’re motivated by meaningful work, relationship-building, and being part of a team that feels like family, we want to meet you.
Position Overview:
As our Sales & Care Experience Manager, you’ll spend about 75% of your time driving outside sales and referral relationships, and 25% ensuring new and existing clients receive the highest quality care experience. You’ll play a vital dual role: growing our business through strategic community outreach and maintaining high-touch care quality by staying closely connected to clients and caregivers.
As our Sales & Care Experience Manager, you’ll spend about 75% of your time driving outside sales and referral relationships, and 25% ensuring new and existing clients receive the highest quality care experience. You’ll play a vital dual role: growing our business through strategic community outreach and maintaining high-touch care quality by staying closely connected to clients and caregivers.
Key Responsibilities:
Sales & Community Outreach (75%)
- Build strong, ongoing relationships with local referral sources such as hospitals, skilled nursing facilities, case managers, social workers, and senior communities.
- Attend networking events, community fairs, and healthcare industry functions to represent Right at Home.
- Generate, track, and convert leads through our CRM platform and ensure consistent, timely follow-up.
- Identify growth opportunities, share market feedback, and help shape local outreach strategies.
Care Experience & Oversight (25%)
- Conduct in-home assessments for new or potential clients and develop tailored care plans based on their needs.
- Perform caregiver and client audits to ensure care plans are being followed and services meet our high standards.
- Check in regularly with clients to ensure satisfaction, adjust care plans if needed, and maintain strong ongoing relationships.
- Check in with caregivers in the field to maintain engagement, provide support, and reinforce quality expectations.
- Personally attend first shifts to introduce the caregiver, ease the transition, and ensure everyone is comfortable.
- Partner with the internal scheduling and care team to ensure the best matches and service outcomes.
What We're Looking For:
- 3+ years of experience in healthcare, home care, senior services, or relationship-based sales.
- Outgoing personality with excellent communication, follow-up, and presentation skills.
- Natural relationship-builder with a heart for service and high emotional intelligence.
- Able to balance structured outreach with flexibility to respond to urgent client needs.
- Must have reliable transportation and be willing to travel throughout Visalia and surrounding areas.
Why Join Our Team?
- Be part of a rapidly growing company with tons of upward mobility and long-term career potential.
- Work with a supportive, passionate, and family-like team that loves what we do.
- Enjoy team parties, celebrations, and a positive work culture rooted in care and connection.
- Competitive salary + performance-based bonus.
- Mileage reimbursement and the tools you need to succeed in the field.
Compensation: $23.00 - $25.00 per hour
Right at Home’s mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn’t do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.
That’s where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.
To our care team members, we commit to deliver the following experiences when you partner with Right at Home:
- We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
- We promise to coach you to success. We’re always available to support you and offer you tips to be the best at delivering care to clients.
- We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.
- We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.
(if you already have a resume on Indeed)