Responsive recruiter

Benefits:

Competitive salary
Health insurance
Paid time off
Training & development
Opportunity for advancement

Right at Home Waterloo is looking for a Referral Coordinator to join our team that would be responsible for bringing value to families inquiring about home care services. The Referral Coordinator is responsible for immediately answering the phone with the express intent of improving the quality of life for the caller, empathetically learning, and understanding a family’s care needs, sharing helpful community resources, and scheduling in-home consultations or care delivery start dates. In addition, this person is responsible for coordinating care with community referral sources such as Veterans Affairs, hospitals, skilled nursing facilities, and other related entities. The Referral Coordinator is accountable for increasing client conversions.

ESSENTIAL FUNCTIONS FOR REFERRAL COORDINATOR

Successfully build and maintain strong, positive relationships with referral partners, payer sources, clients, and family members.
Creates extraordinary phone experiences to engage and convert new Right at Home clients, performs follow-up after initiation of services by calling the client for feedback about the first visit.
Easily articulates Right at Home’s mission, differentiators and services.
Easily shifts thinking process based on flow and direction of conversation taking place; be adaptable.
Receives, enters, tracks, and maintains all care plan authorizations.
Responds to telephone, fax, and email orders from referral sources, insurance companies, and Veterans Affairs (VA).
Experience with Medicare/Medicaid referrals and admissions in the home health setting; billing experience a plus.

EDUCATION / SKILLS / ABILITIES / AVAILABILITY FOR REFERRAL COORDINATOR

Associate's or Bachelor's degree with proven experience in scheduling, admissions process in health care.
Excellent office and computer skills and organizational abilities; experience with Medicare software systems, Microsoft Office.
Excellent interpersonal relations abilities. Excellent telephone skills; ability to stay calm in high pressure situations.
Knowledge of common medical terminology; Medicare coding and billing a plus.
Able to work independently, demonstrating sound judgment yet be a team player supporting coworkers with tasks to achieve the Right at Home mission.
Read, write, speak and understand English as needed for the job.
Be available as required for on call duty outside of normal office hours conducted at home.

WORKING ENVIRONMENT FOR REFERRAL COORDINATOR

Works primarily out of the local office, Monday-Friday 9:00am-5:00pm.
Directs on call responsibilities as defined by Owner and Office Manager, currently every fourth week rotation with other office staff.
Occasional travel as required.
Create and maintain active VA authorizations for our clients who are veterans and send care logs, copies of invoices, and plans of care to VA and long-term care insurance companies as requested.
Be willing and able of filling a last minute shift for a client or leaving the office to assist a client in some way as requested by management.

COMPENSATION AND BENEFITS FOR REFERRAL COORDINATOR:

Salaried position with competitive pay based on experience
PTO
Paid Holidays
Health Insurance
Savings Plan
Same day pay with Tapcheck
Ongoing paid training and development, opportunities for growth
Recognition, celebrations, and great team interactions!

IND123

Compensation: $24.00 - $28.00 per hour

Right at Home’s mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn’t do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.

That’s where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.

To our care team members, we commit to deliver the following experiences when you partner with Right at Home:

We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
We promise to coach you to success. We’re always available to support you and offer you tips to be the best at delivering care to clients.
We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.
We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.

(if you already have a resume on Indeed)