Benefits:

Bonus based on performance
Opportunity for advancement
Paid time off
Training & development
Wellness resources

Are you passionate about improving the lives of seniors? Are you a skilled social worker, case manager, or nursing professional (RN/LPN) with experience in senior care? Touching Hearts at Home of Southwest Boston is hiring a Director of Client Care to oversee and enhance the quality of care we provide to seniors in their homes.

About Touching Hearts at Home:
We are a local, family-owned business that takes pride in our mission to enhance the quality of life for the elderly. At Touching Hearts, we value:

Compassion
Communication
Consideration
Commitment

This is more than just a job – it’s an opportunity to make a difference in the lives of seniors and their families while helping our growing business thrive.

What You’ll Do As Director of Client Care:
As the Director of Client Care, you’ll lead the charge in ensuring our clients receive outstanding care. From coordinating caregivers to communicating with families, you’ll be at the heart of our mission to improve the lives of seniors.

Key Responsibilities:

Act as the primary contact for caregivers, clients’ families, and senior care professionals regarding care-related concerns.
Ensure care quality through routine home visits and regular goodwill calls.
Build strong relationships with referral sources and families, providing expert advice for client well-being.
Supervise and mentor caregivers through coaching and hands-on training to improve client outcomes.
Draft and update care plans to reflect the most current client needs.
Occasionally fill caregiver shifts or provide on-call support as needed.
Represent our organization with professionalism and empathy, fostering trust within the community.

Who We’re Looking For:
We’re searching for a dedicated professional who thrives in a collaborative environment and is passionate about senior care.

Required Qualifications:

3+ years of social work or nursing experience in senior care (home care or community-based setting preferred in roles like Home Care Case Manager, Elder Care Coordinator, RN/LPN, Resident Care Director, Health & Wellness Director, etc.).
Comprehensive understanding of local senior care resources and services.
Passion for helping elders remain safe and independent wherever they call home.
A proactive, action-oriented mindset and a “can-do” attitude.
Strong organizational, verbal, and written communication skills.
Willingness to step into various roles and fill shifts as needed.
A valid driver’s license and reliable, insured vehicle.

Why Join Our Team?
We believe in taking care of our team so they can care for others. Here's what we offer:

Free Telehealth Benefit: Save on unnecessary urgent care visits for you and your dependents.
Paid Time Off: Vacation and sick leave to support work-life balance.
Mileage Reimbursement: Get compensated for your travel while visiting clients.
Fast-Paced, Growing Team: Be part of a small, tight-knit team with an entrepreneurial spirit.
Meaningful Work: Make a real difference in the lives of seniors in your community.
Note: While we currently do not offer 401(k) or health insurance benefits, these are part of our future plans as we grow.

Work Schedule:

Full-Time, Hybrid Role: Monday – Friday, 8:00 AM – 4:30 PM. Occasional pre-office hours, post-office hours or weekend needs will arise.
On-the-Go: Regular travel to client homes or senior communities within the Southwest Boston area.

About You:
You thrive in a team-oriented environment where flexibility, dedication, and a commitment to excellence are valued. You’re passionate about improving the lives of seniors and are ready to grow alongside a company that cares as much about its employees as its clients. This is your chance to join a tight-knit, entrepreneurial team where your contributions will be valued, and your impact will be tangible. Together, we’re creating a culture of care for our seniors and their families.

If you’re ready to bring your expertise, compassion, and dedication to Touching Hearts at Home of Southwest Boston, we want to hear from you. Join us in delivering care that truly makes a difference!

Flexible work from home options available.

Touching Hearts®️ at Home is a premier in-home companion care resource. We bring vital caregiving and companionship that make it possible for older adults and those living with disabilities to live at home.
We are looking for people who are committed to our value to enhance the quality of life of older adults and people living with disabilities or medical conditions by providing the best in-home care with empathy, excellence and integrity. Our service empowers our clients to age, recover and live with dignity and independence in the comfort of home.

Thank you for considering a position with Touching Hearts®️ at Home.

Each Touching Hearts at Home franchise is independently owned and operated. Your application will go directly to the management of the franchisee where all hiring decisions will be made.
All inquiries specific to employment at this franchisee should be made directly to the franchise location, and not to Touching Hearts at Home Corporate office.

(if you already have a resume on Indeed)