Scheduler
Full Time • Hybrid - US
Benefits:
- Competitive salary
- Dental insurance
- Opportunity for advancement
- Profit sharing
- Training & development
- Vision insurance
- Wellness resources
Role: The Scheduler position is responsible for developing and maintaining the schedules of company employees, scheduling caregiver shifts, and direct client contact regarding schedules and changes of those schedules. Scheduler will develop knowledge of individual employee’s availability and skill level in order to match them appropriately with clients. Other duties include using administrative skills and responding to questions from current and potential clients.
Scope Of Position: Reports to the Owner / Administrator.
Knowledge, Skills, and Abilities Required
The appointed Scheduler must meet the following qualifications:
- Excellent interpersonal and communication skills - oral, conversational, telephone and written
- Demonstrate professionalism and responsiveness with prospective clients and others who may communicate with the agency
- Able to use and learn scheduling software
- Thorough knowledge of the caregiver's responsibilities
- Thorough knowledge of licensing standards for home and community support services, and other appropriate codes and regulations as required
- Able to read and understand large numbers of caregiver reports
- Able to read and understand personal care plans for each of their clients and assure their appropriate discharge
- Able to organize large amounts of information and take appropriate action
- Able to assess caregivers' skills, personalities, and interests sufficiently to provide input on appropriate client/caregiver matches
- Able to provide knowledgable input on policy decisions
- Able to communicate effectively with caregivers, as well as the Owner / Administrator, Director of Nursing, Director of Client/Caregiver Services, and other management and company personnel as appropriate
- Software experience with word, excel and other applications
- Must pass all background screening requirements with satisfactory results
Major Responsibilities
The Scheduler manages client and caregiver items as they relate to matching and scheduling and is responsible for:
- Answering office phone
- Handle and coordinate client questions appropriately.
- Matching client schedules with compatible caregiver
- Assuring that the schedule is current and up to date at any given time
- Office and clerical activities as directed
- Input of information into computer systems
- Support and participate in the hiring process of new employees
- Support and assist other office staff as needed
- On call responsibilities and duties.
- Any other duty requested to maintain the operations of the business including caregiving duties
Physical Qualifications:
- Able to work an average of 40 hours per week
- Able to bend, climb, stoop, and stand an average of 5 hours per day.
- Able to lift 20-30 pounds.
- Able to use tools necessary for job.
- Able to communicate effectively.
Flexible work from home options available.
Compensation: $0.18 - $0.20 per hour
Homewatch CareGivers serving Charlotte and Lake Norman offers the comprehensive home care services and we believe that exceptional training means a more rewarding experience for you and better care for clients. Homewatch CareGivers is a premier provider of in-home care services for people of all ages, including seniors, children, veterans, the chronically ill, and those recovering from medical procedures.
Our care philosophy is based on finding interesting, innovative ways to empower clients and help them feel engaged and respected. We start by making sure our caregivers and office staff are confident and empowered, too. Our Homewatch CareGivers University is a professionally-developed training platform designed to give you the tools and resources you need to make the very most of your time with clients and gain the most satisfaction from your job. It includes online accredited courses to help you meet the training requirements you may need to stay current with caregiver certification and licensure . The more prepared you are, the more secure you feel in your daily work.
This is an incredible opportunity to feel great about your job and the impact it has on others. Join our growing team and help bring our unique care philosophy to life!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Homewatch Caregivers Corporate.
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We Are Different
We work with our compassionate caregivers to create a supportive environment where both clients and caregivers thrive. Clients can experience loneliness, helplessness and boredom and this can get in the way of care. We value getting to know our clients deeply and care is centered on their individual needs and goals. We believe that meaningful relationships are built from matching caregivers with clients that have common interests.
Empowering You with Technology; No More Paperwork!
Our technology allows you to have information at your fingertips and eliminate extra paperwork. We know your time is important. You will be able to use our caregiver app to manage your shift and provide feedback to the office. The information you capture while in the home, directly impacts the clients progress of care and their well-being.
Supporting You
Our training provides you the skills you need to be successful. When an emergency happens, you can respond confidently because of training you have received ahead of time.
We work together so everyone feels involved, connected and engaged.
You Talk. We Listen.
You are the heart of the company — the eyes and ears in the homes of our clients. Without you, we wouldn’t have a business. What you see and hear helps inform our clients’ experience and well-being.
Flexibility
You have a life; we get it. We work with you to create flexible schedules that honor work-life balance. Whether you want consistent, full time hours or a few shifts a week, we strive to meet your needs.