- Interface with other staff members to understand clients’ care needs, to ensure caregivers and clients are properly matched.
- Customer service and problem solving
- Frequent telephone communication
- Utilize our computer system to track client schedules and caregiver availability.
- Communicate directly with clients and caregivers, by phone and email, to ensure schedules are understood.
- Troubleshoot sudden changes in client schedules and caregiver availability, sometimes at the last minute, to ensure shifts are covered.
- General office support such as filing, copying, office organization, etc. as needed.
- Support with Operational functions such as billing and reporting.
- Occasionally may be asked to go to a client’s home and provide non-medical, companion level tasks.
- At least 1 year of office/administrative experience, preferably in human services
- Scheduling experience preferred.
- Record of success in a customer service oriented, fast-paced work environment.
- Strong ability to prioritize and manage multiple tasks throughout the day.
- Excellent customer service skills, especially on the phone.
- Great verbal and written communication.
- Proficiency in Word and Outlook. Working knowledge of Excel, and aptitude to learn our computer-based scheduling system (Wellsky)
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Touching Hearts®️ at Home is a premier in-home companion care resource. We bring vital caregiving and companionship that make it possible for older adults and those living with disabilities to live at home.
We are looking for people who are committed to our value to enhance the quality of life of older adults and people living with disabilities or medical conditions by providing the best in-home care with empathy, excellence and integrity. Our service empowers our clients to age, recover and live with dignity and independence in the comfort of home.
Thank you for considering a position with Touching Hearts®️ at Home.
Each Touching Hearts at Home franchise is independently owned and operated. Your application will go directly to the management of the franchisee where all hiring decisions will be made.
All inquiries specific to employment at this franchisee should be made directly to the franchise location, and not to Touching Hearts at Home Corporate office.
(if you already have a resume on Indeed)