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Scheduling Coordinator – Home Care Services
Full Time • Livonia
Responsive recruiter
Benefits:
- Competitive salary
- Paid time off
- Bonus based on performance
Make a real impact every day.
As a Scheduler, you play a critical role in delivering exceptional in-home care. You are the connection point between clients and caregivers—making sure every schedule, every shift, and every match supports a great experience for both. Your organization, communication, and problem-solving skills directly impact the quality of care our clients receive and the success of our care team.
If you enjoy fast-paced environments, building relationships, and being the person who keeps everything running smoothly, this role is for you.
What You’ll Do
Be the communication hub
- Answer and manage incoming calls with warmth, professionalism, and confidence
- Communicate regularly with clients and caregivers to ensure services are running smoothly
- Serve as a key liaison between caregivers and the office leadership team
Deliver a great client experience
- Respond quickly and courteously to client needs, questions, and schedule changes
- Receive and process referrals and inquiries with accuracy and care
- Help ensure every client receives the right caregiver match
Coordinate and problem-solve
- Schedule caregivers to meet client needs while balancing availability and preferences
- Make smart, timely decisions when schedules change or urgent situations arise
- Support Right at Home’s mission, values, and commitment to exceptional care
Stay organized and on top of details
- Maintain accurate caregiver records and schedules in WellSky
- Keep personnel and work records complete and up to date
- Manage multiple priorities while staying calm and organized
Be a team player
- Support caregivers with professionalism, respect, and integrity
- Collaborate with the office team to keep operations running smoothly
- Assist with on-call coordination as needed
What We’re Looking For
- High school diploma or equivalent
- At least 2 years of office, scheduling, or administrative experience
- Strong communication and customer service skills
- Comfortable using computers and scheduling systems
- Ability to think on your feet and make good decisions under pressure
- Knowledge of medical terminology is a plus
- Reliable, organized, and able to work independently
Work Environment
- Primarily office-based in a collaborative, supportive team setting
- On-call availability may be required outside normal business hours
Compensation: $18.00 - $23.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Right at Home’s mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn’t do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.
That’s where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.
To our care team members, we commit to deliver the following experiences when you partner with Right at Home:
- We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
- We promise to coach you to success. We’re always available to support you and offer you tips to be the best at delivering care to clients.
- We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.
- We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.
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