Home Helpers Home Care of Olney is seeking an experienced, organized, and proactive Home Care Operations Manager to oversee daily office operations and lead our administrative and caregiver support teams.
We are looking for a strong leader who takes initiative, holds employees accountable, solves problems, and ensures our clients receive dependable, high-quality care.
The ideal candidate will have experience in home care, healthcare administration, or a similar service-oriented environment and be comfortable managing multiple priorities in a fast-paced setting.
Key Responsibilities
- Supervise and support the Care Coordinator/Scheduler, Junior Recruiter, and Lead Caregivers.
- Oversee daily office operations, ensuring assignments are completed accurately and on time.
- Monitor caregiver scheduling, staffing needs, call-outs, and client coverage.
- Address client and caregiver concerns promptly and professionally.
- Monitor employee performance, attendance, and adherence to company policies.
- Support caregiver recruitment, onboarding, training, and retention.
- Oversee quality assurance activities, client satisfaction follow-ups, and required documentation.
- Identify opportunities to improve office efficiency, communication, and operational procedures.
- Provide regular updates to agency ownership regarding staffing, client services, and operational concerns.
- Serve as Administrator on Duty (AOD) approximately once per month, or as needed, working alongside our after-hours scheduling team to address urgent matters.
Qualifications
- Minimum of 3 years of supervisory, office management, or operations experience.
- Previous experience in home care, home health, or healthcare administration strongly preferred.
- Strong leadership, communication, organizational, and problem-solving skills.
- Ability to manage employees, delegate responsibilities, and hold team members accountable.
- Excellent customer service skills and the ability to handle challenging situations professionally.
- Proficiency in Microsoft Office applications.
- Must be tech-savvy and able to quickly learn and use agency software and applications.
- Experience with WellSky or similar home care management software is a plus.
- Ability to work independently, prioritize competing demands, and maintain confidentiality.
- Must be dependable, flexible, and available for periodic after-hours on-call responsibilities.
What We're Looking For
We are looking for someone who is not afraid to take charge, make decisions, and follow through. The successful candidate will be a hands-on leader who can motivate employees, address performance concerns, improve office processes, and ensure that clients and caregivers receive the attention and support they deserve.
Why Join Home Helpers Home Care of Olney?
We are a locally owned and operated home care agency committed to helping individuals remain safe, comfortable, and independent in their homes.
We value compassion, teamwork, accountability, professionalism, and excellent customer service. We are looking for someone who shares these values and wants to make a meaningful contribution to our agency's continued success.
If you are an experienced leader who enjoys working with people, solving problems, and making a difference, we encourage you to apply!
NOW SEEKING CAREGIVER APPLICANTS
Home Helpers Home Care, is seeking a caring, compassionate Caregiver to provide service for a client in your local area. We recognize our direct care staff as our greatest asset and offer: competitive compensation, initial & ongoing training, flexible hours, and a FRIENDLY & SUPPORTIVE WORK ATMOSPHERE.
TYPICAL JOB DUTIES INCLUDE:
- Aiding with activities of daily living
- Assisting with shopping, errands & transportation
- Pick up prescriptions & assist with telehealth visits
- Light housekeeping
- Meal preparation
- Providing companionship
EXCEPTIONAL CAREGIVER AWARDS
Offering compassionate care to clients in their homes is a special calling. Every year Home Helpers Home care recognizes Caregivers who have gone above and beyond with the Exceptional Caregiver Awards.
Check out some of the Exceptional Caregiver Award winners below:
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
At Home Helpers Home Care, we are proud to be an Equal Opportunity Employer. All qualified applicants who apply to be a part of our home health care family will receive consideration without regard for race, gender, religion, color, national origin, sexual orientation, age, veteran status, disability, or any other protected status.
If you feel like you would be a great fit for our company, we invite you to apply! Every Home Helpers Home Care is an independently owned and operated franchise that uses the Home Helpers trademark under a license from H.H. Franchising Systems, Inc. All employees of local Home Helpers agencies are not employees of H.H. Franchising Systems, Inc, or any of its affiliates.
