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Home Care Scheduling Coordinator.
Full Time • Falls Church
Responsive recruiter
Benefits:
- Bonus based on performance
- Opportunity for advancement
- Paid time off
ComForCare Home Care South Fairfax is a franchise of a premier non medical home care agency supporting clients in Fairfax County. We take time to understand the needs of our clients and work diligently to keep them safe at home. With ComForCare, clients can live independently and continue to do the things they love. As the Scheduling Coordinator you will oversee the scheduling and coordination of client services, manage staffing assignments, ensure compliance with agency policies and regulations, and maintain confidentiality of client and employee information. We’re looking for a scheduler who is steady, organized, and dependable — someone who likes working with structure but is also comfortable handling changes as they come in throughout the day. This position offers an exciting opportunity to make a meaningful difference in the lives of those we serve while advancing your career in the home care space.
This role is best suited to someone who communicates clearly, follows established processes, and takes responsibility for keeping the schedule accurate. You’ll be working onsite in our Falls Church office and coordinating caregivers who travel to individual client homes across multiple towns. Experience in Home Care scheduling is preferred.
What You’ll Do
- Maintain an accurate, up-to-date schedule for caregivers and clients.
- Handle incoming calls and updates from caregivers, clients, and referral sources.
- Adjust schedules throughout the day as cancellations, call-outs, and new needs arise.
- Use a scheduling software to document notes, update shifts, monitor clock-ins/clock-outs, and maintain compliance.
- Prioritize clients with high needs or required coverage.
- Communicate changes to the office team in a clear and timely way.
- Follow templates, procedures, and documentation standards consistently.
- Notice issues early and bring forward solutions before they become larger problems.
What Helps Someone Succeed in This Role
- You stay calm and organized when several things come in at once.
- You like having a routine and clear processes to follow, but you will need to adjust when needed.
- You communicate in a straightforward, respectful way — clear, concise, and steady.
- You follow through reliably on tasks and keep things accurate.
- You’re comfortable calling caregivers and clients when something needs to be addressed.
- You think ahead and naturally keep track of what needs attention next.
Required Experience and Skills
To be considered, you must have:
- 1+ years of Home Care experience, either as a caregiver or an office employee
- Strong phone communication and confidence speaking with caregivers and clients.
- Ability to manage a steady flow of changes in a structured and organized way.
- Attention to detail with strong follow-through.
- Experience using home care scheduling systems is preferred
- Proficiency in computer software and tools including scheduling software, with Microsoft Office or Google Suite
- Ability to work onsite in our office Monday–Friday.
- Knowledge of HIPAA regulations and commitment to maintaining confidentiality
- You will be expected to answer phone inquiries as needed
- Performs on-call coordinator duties as needed.
- All other related duties as assigned
Compensation: $40,000.00 - $45,000.00 per year
Live your best life possible while helping others live theirs.
Our Caregivers are the heart and soul of what we do. For that reason, we put our CaregiversFirst each and every day.
At ComForCare, it is our CaregiverFirst promise, that our caregivers will be:
- Treated with respect and dignity.
- Provided exceptional training on a regular and ongoing basis.
- Are never alone in the field - support is always available.
- Thoughtfully matched with clients that they are compatible with.
Join our team and be a part of a certified Great Place To Work®! Thousands of ComForCare employees were surveyed and the response was overwhelmingly positive, with 90% agreeing that ComForCare is in fact a Great Place To Work®.
By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.
Equal Opportunity Employer: Disability/Veteran.
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CARE LIKE A FAMILY
SERVE PASSIONATELY
DIGNITY MATTERS
BE PRESENT AND ENGAGED
HAVE FUN