Quality Assurance Coordinator
Full Time • West Springfield
Replies within 24 hours
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Homewatch CareGivers of Western Mass provides in-home care to clients throughout the Pioneer Valley. Our goal is to preserve dignity, protect independence, and provide peace of mind for our clients and their loved ones. We are committed to treating all individuals with fairness and respect regardless of age, race, ethnicity, gender identity, sexual orientation, abilities/disabilities, beliefs, country of origin, or any other factor. At Homewatch CareGivers, we care deeply, we show up, we are in it together, and together we do great things.
Primary Job Duties:
- Review plans of care with caregivers at their initial visit with a client
- Observe caregivers performing personal care duties in the clients’ homes
- Prepare written performance evaluations of caregivers’ personal care skills
- Travel throughout our service area (primarily Hampden and Hampshire Counties) to complete in-home quality assurance visits within the required frequency and document the visits
- Complete reports in a timely manner
- Conduct caregiver training sessions and in-services
Additional Requirements:
- Scrubs, closed-toe shoes, and a professional, neat, and tidy appearance
- Registered and insured vehicle in good condition
- Must convey compassion, attentiveness, and professionalism in all internal and external interactions
- Able to work in a fast-paced environment, including being able to multitask, plan, prioritize, and problem-solve effectively.
- Demonstrate verbal skills, including effective oral communication and strong written communication.
- Ability to use the following equipment and software: computers, tablets, cell phones, copy machines, fax machines, scanners, Microsoft products, Zoom, and home care software.
- Compliance with the policies, procedures, and regulations of Homewatch CareGivers; partner organizations; and local, state, and federal entities
- Maintain confidentiality and comply with HIPAA and client rights standards
- Reliable, motivated, and growth-oriented.
- Authorized to work in the United States with proper documentation.
- Able to pass a criminal background check and drug test.
- Verifiable references.
- Flexibility to take on other duties as assigned
Schedule:
- Primarily daytime hours, but some evenings and weekends are required
- 40 hours/week
Department: Operations
Reports to: Managing Director
Compensation: $45,760.00 - $54,912.00 per year
Homewatch CareGivers offers the comprehensive home care services and we believe that exceptional training means a more rewarding experience for you and better care for clients. Homewatch CareGivers is a premier provider of in-home care services for people of all ages, including seniors, children, veterans, the chronically ill, and those recovering from medical procedures.
Our care philosophy is based on finding interesting, innovative ways to empower clients and help them feel engaged and respected. We start by making sure our caregivers and office staff are confident and empowered, too. Our Homewatch CareGivers University is a professionally-developed training platform designed to give you the tools and resources you need to make the very most of your time with clients and gain the most satisfaction from your job. It includes online accredited courses to help you meet the training requirements you may need to stay current with caregiver certification and licensure . The more prepared you are, the more secure you feel in your daily work.
This is an incredible opportunity to feel great about your job and the impact it has on others. Join our growing team and help bring our unique care philosophy to life!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Homewatch Caregivers Corporate.
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We Are Different
We work with our compassionate caregivers to create a supportive environment where both clients and caregivers thrive. Clients can experience loneliness, helplessness and boredom and this can get in the way of care. We value getting to know our clients deeply and care is centered on their individual needs and goals. We believe that meaningful relationships are built from matching caregivers with clients that have common interests.
Empowering You with Technology; No More Paperwork!
Our technology allows you to have information at your fingertips and eliminate extra paperwork. We know your time is important. You will be able to use our caregiver app to manage your shift and provide feedback to the office. The information you capture while in the home, directly impacts the clients progress of care and their well-being.
Supporting You
Our training provides you the skills you need to be successful. When an emergency happens, you can respond confidently because of training you have received ahead of time.
We work together so everyone feels involved, connected and engaged.
You Talk. We Listen.
You are the heart of the company — the eyes and ears in the homes of our clients. Without you, we wouldn’t have a business. What you see and hear helps inform our clients’ experience and well-being.
Flexibility
You have a life; we get it. We work with you to create flexible schedules that honor work-life balance. Whether you want consistent, full time hours or a few shifts a week, we strive to meet your needs.