Benefits:

Bonus based on performance
Competitive salary
Paid time off
Profit sharing

🏷️ Job Title:OPERATION MANAGER (Director Track) | Senior Home Care

📍 Location: North Carolina (Hickory or Asheville Offices)

This is an in-office leadership role. A flexible hybrid start may be available during the initial onboarding period.

📣 About the Role: Visiting Angels of Western North Carolina & Catawba Valley is seeking a structured, compliance-obsessed Operations Manager to master the day-to-day and grow into our Director of Operations.

This is a leadership-track position for a systems-thinker who solves problems decisively, keeps the business audit-ready at all times, and remains emotionally steady under pressure. You won't just be managing processes; you'll be refining them and building a high-performing team across our Hickory and Asheville locations.

💼 What You'll Own:

Team Leadership & Development: Lead, mentor, and drive accountability for all office staff and caregiver teams across two locations.
Operational Excellence: Manage scheduling, caregiver engagement, and client service delivery to ensure seamless daily operations.
Ironclad Compliance: Own all compliance-related processes, including AxisCare records management, RN supervision tracking, and state/federal documentation.
Proactive Problem-Solving: Identify and resolve operational bottlenecks before they become critical issues.
Strategic Collaboration: Partner with the owner to continuously improve systems, eliminate inefficiencies, and drive profitability.

🎯 You're the Right Fit If:

You have a strong background in operations management within home care, hospice, senior care, or a related healthcare field.
You are an expert in compliance, scheduling, and caregiver coordination.
You are tech-savvy and proficient with home care management software (AxisCare experience is a major plus).
You are a proactive, calm, and direct leader who thrives on structure and accountability.
You understand that a 24/7 operation requires a leadership backstop and are willing to serve as the final point of contact for after-hours emergencies.
You believe your bonus should be tied directly to company performance and results, not just hours clocked.

💰 Compensation & Growth:

Competitive Base Salary
Significant Performance Bonus (Tied to Gross Profit)
Clear and Defined Promotion Path to Director of Operations

✅ How to Apply: Please send your resume and a brief message explaining why this leadership-track role is the right next step for your career.

Direct applicants only. No agencies or third-party recruiters, please.

Compensation: $80,000.00 - $180,000.00 per year

At Visiting Angels, our mission is to provide the highest quality care to those that you love, and we are so honored to serve. Our core competency is providing compassionate care consistently, while seeking opportunities to continually improve our services to exceed expectations. Our focus is you; your safety, health, happiness and well-being. We have and will forevermore focus on caring for our customers, for they are at the heart of why we exist at all. Letting our Angels care for you in an excellent manner is our passion!

Each Visiting Angels agency is a franchise that is independently owned and operated. The Franchisor, Living Assistance Services Inc., does not control or manage the day to day business operations of any Visiting Angels franchised agency.

(if you already have a resume on Indeed)