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Operations Manager Spring Hill

Operations Manager

Full Time • Spring Hill
Replies within 24 hours
Benefits:
  • Bonus based on performance
  • Flexible schedule
 
Job Summary:

We are seeking a compassionate and detail-oriented Operations Manager to lead the administrative operations of our home care agency, with a strong focus on customer relations. This role is vital in ensuring exceptional service and communication with clients and their families while supporting office efficiency, caregiver coordination, and compliance with healthcare standards.

Key Responsibilities:

Client & Customer Relations:

  • Serve as the first point of contact for clients, families, and referral partners—delivering prompt, professional, and empathetic service.

  • Respond to inquiries, resolve concerns, and ensure consistent client satisfaction and retention.

  • Conduct follow-up calls to assess client satisfaction and identify service improvement opportunities.

  • Maintain accurate and confidential client records, ensuring all preferences and care needs are documented.

Office Operations:

  • Oversee daily administrative tasks and front office functions.

  • Coordinate caregiver schedules and ensure timely communication of changes to clients and staff.

  • Support onboarding and training of caregivers with a focus on client-service expectations.

  • Manage client contracts, intake forms, and ensure documentation complies with HIPAA and state regulations.

Quality Assurance & Communication:

  • Track and monitor service quality through feedback and regular check-ins with clients.

  • Assist in resolving service complaints quickly and professionally.

  • Organize and maintain communication channels between caregivers, clients, and the office.

Additional Administrative Duties:

  • Assist with billing, payroll coordination, and maintaining vendor relationships.

  • Maintain a welcoming and organized office environment for visitors and staff.

  • Support licensing, compliance audits, and policy adherence.

Qualifications:

  • 2+ years of office management or customer service experience, preferably in home care.

  • Strong interpersonal and problem-solving skills.

  • Proven ability to handle sensitive situations with professionalism and discretion.

  • Proficient in Google Workspace and client management software (e.g., Swyftops).

  • High school diploma or GED required; Associate’s or Bachelor’s degree preferred.

Key Competencies:

  • Client-first mindset

  • Clear and empathetic communication

  • Conflict resolution and diplomacy

  • Organizational excellence

  • Confidentiality and integrity





By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.

Equal Opportunity Employer: Disability/Veteran.

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Core Values

ComForCare has five core values that drive everything we do.

CARE LIKE A FAMILY
SERVE PASSIONATELY
DIGNITY MATTERS
BE PRESENT AND ENGAGED
HAVE FUN