Full time Scheduler
Full Time • Williamsville
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Bonus based on performance
- Dental insurance
- Vision insurance
Touching Hearts at Home has been providing home care for seniors in WNY for over 10 years. If you share our passion for older adults and thrive in a fast-paced, detail-oriented role, then we may be the right employer for you!
As a full-time Scheduling Coordinator, your primary responsibility will be ensuring that our clients receive the best care by scheduling the right caregiver in the right place at the right time. You will coordinate and maintain the schedules in our Wellsky operating system, ensuring that both clients and Caregivers have accurate and timely schedule information. Scheduling includes the requirement of using caregivers efficiently and in line with their availability. The Scheduling Coordinator has heavy phone interaction with clients and caregivers to ensure schedule issues are resolved and positive client relations maintained.
As a full-time Scheduling Coordinator, your primary responsibility will be ensuring that our clients receive the best care by scheduling the right caregiver in the right place at the right time. You will coordinate and maintain the schedules in our Wellsky operating system, ensuring that both clients and Caregivers have accurate and timely schedule information. Scheduling includes the requirement of using caregivers efficiently and in line with their availability. The Scheduling Coordinator has heavy phone interaction with clients and caregivers to ensure schedule issues are resolved and positive client relations maintained.
FT Hours- Monday-Friday 8:00am-4:30pm plus rotating, paid on-call, weekdays/weekends
The Scheduling Coordinator also helps in providing the best in home care experience for clients and employees by:
- Working directly with the Management team to ensure the proper caregiver and client match based on care plans, staff availability, and staff compatibility.
- Performing various activities for scheduling appropriate caregivers to clients, scheduling additional caregiver training as needed, and monitoring of telephone system to ensure compliance of all scheduled visits.
- Maintaining the scheduling systems in real time as it pertains to schedules, availability, shift adjustments, documentation, etc.
- Filling in for a caregiver as needed on rare occasions
QUALIFICATIONS:
- 1 year minimum full time, computer-based scheduling experience, preferably with a medical provider or home care agency
- Highly organized and detail-oriented in a fast paced, ever changing environment
- High school diploma or GED
- Excellent phone etiquette and oral communication skills
- Proficient in Microsoft Word & Outlook
- Friendly, diplomatic, tactful
- Thrives in a team environment
Job Type: Full-time
Pay: starting at $20.00 per hour with bonus potential
Benefits:
- 401(k) retirement plan with significant employer match
- Paid Time Off accruing from first day of employment
- Sick Time
- Paid holidays
Schedule:
- Monday to Friday, 8am-4:30pm
- Rotating on call evening/weekends
Experience:
- Scheduling/dispatching experience: 1 year
Work Location: In person
Compensation: $20.00 - $24.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Touching Hearts®️ at Home is a premier in-home companion care resource. We bring vital caregiving and companionship that make it possible for older adults and those living with disabilities to live at home.
We are looking for people who are committed to our value to enhance the quality of life of older adults and people living with disabilities or medical conditions by providing the best in-home care with empathy, excellence and integrity. Our service empowers our clients to age, recover and live with dignity and independence in the comfort of home.
Thank you for considering a position with Touching Hearts®️ at Home.
Each Touching Hearts at Home franchise is independently owned and operated. Your application will go directly to the management of the franchisee where all hiring decisions will be made.
All inquiries specific to employment at this franchisee should be made directly to the franchise location, and not to Touching Hearts at Home Corporate office.
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Competitive Pay
Paid Training
24/7 supportive office staff and caregiver mentoring program
Flexible Hours
Mileage reimbursement
Career Progression Opportunities