REFERRAL BONUS
Refer a friend and after 90 days of continuous satisfactory employment receive a cash bonus
Future Opening: Home Care Scheduling and Customer service
Full Time • Livonia
Benefits:
- Training & development
- Competitive salary
- Opportunity for advancement
- Paid time off
- Company parties
- Employee discounts
- Free food & snacks
JOB SUMMARY
We are looking for some one with great phone skills , a pleasant voice, patience , energetic , problem solving skills, quality minded, proactive, and detail oriented. There is "on-call " responsibility a couple evenings per week also, which rotates with other scheduling staff.
This position interacts with clients, employees, other scheduling coordinators, and managers. We have a very dedicated team, and we are continually growing year after year. Your ability to learn and grow, and a positive, optimistic attitude is most important for this position.
Are you looking for a challenging role that allows development opportunities while improving the quality of life for those you serve? Are you passionate about person-centered care and committed to creating extraordinary care experiences for clients and families?
We are looking for some one with great phone skills , a pleasant voice, patience , energetic , problem solving skills, quality minded, proactive, and detail oriented. There is "on-call " responsibility a couple evenings per week also, which rotates with other scheduling staff.
This position interacts with clients, employees, other scheduling coordinators, and managers. We have a very dedicated team, and we are continually growing year after year. Your ability to learn and grow, and a positive, optimistic attitude is most important for this position.
Are you looking for a challenging role that allows development opportunities while improving the quality of life for those you serve? Are you passionate about person-centered care and committed to creating extraordinary care experiences for clients and families?
The Scheduling coordinator is responsible for creating extraordinary client and family experiences and ultimately manages “best in home care” care plans.
- Develops and maintains the client care plan, creating extraordinary client experiences and communicating with clients, families, care partners and referral sources.
- Responsible for scheduling all shifts and matching caregivers with clients
- Plays an integral role in interfacing with clients and families to ensure safe, appropriate and meaningful care is being provided.
- Serves as a mentor to caregivers and supports their care delivery.
- Responsible for interviewing, hiring and orientating new caregivers. Includes all administrative functions with hiring.
- Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment.
- The ideal candidate has prior experience working in the home care industry or medical office setting.
The desired candidate will possess the following:
- High school graduate or equivalent with two years of business experience.
- Able to work independently, demonstrating sound judgment.
- Be available as required for on-call duty outside of normal office hours.
- Have a valid driver’s license and use of insured automobile.
ESSENTIAL FUNCTIONS
· Answer telephones, takes inquiries or messages in an upbeat, professional manner.
· Communicates continually with associates and clients to evaluate service.
· Schedules and coordinates day to day activities of caregivers.
· Assists with sales, marketing, and public relations efforts.
· Serves as a team player within an office environment.
· Receives referrals and inquiries on the programs of this company.
· Responds promptly and courteously to all clients’ calls.
· Performs on-call coordinator duties as needed.
· Serves as liaison between associates and Operations Manager.
· Maintains integrity in every interaction with caregivers and clients
· Maintains professionalism in all interactions
· Ability to multitask in a high functioning office environment
· Ability to problem solve and make decisions in a fast-paced environment
· Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.
NON-ESSENTIAL FUNCTIONS
· Other general office and clerical functions.
· Other duties assigned by Operations Manager
EDUCATION / SKILLS / ABILITIES / AVAILABILITY
• High School graduate or equivalent with two years of business experience.
• Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills.
• Knowledge of common medical terminology.
• Able to work independently, demonstrating sound judgment.
• Read, write, speak, and understand English as needed for the job.
• Be available as required for on-call duty outside of normal office hours.
In summary , a great candidate for this position will be confident and out going with diplomacy and respectful conversation skills, highly adaptive and able to follow direction.
In summary , a great candidate for this position will be confident and out going with diplomacy and respectful conversation skills, highly adaptive and able to follow direction.
Compensation: $18.00 - $22.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Right at Home’s mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn’t do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.
That’s where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.
To our care team members, we commit to deliver the following experiences when you partner with Right at Home:
- We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
- We promise to coach you to success. We’re always available to support you and offer you tips to be the best at delivering care to clients.
- We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.
- We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.
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