Right at Home, In-Home Care & Assistance, is seeking to hire a Care Coordinator.

The Care Coordinator is responsible for developing and managing the client care plan; creating extraordinary client experiences; and communicating with client, families, care partners and referral sources. Plays an integral role in interfacing with clients and families to ensure safe, appropriate, and meaningful care is provided. Serves as a mentor to caregivers and supports their care delivery. Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment. The core competencies for a Care Coordinator are Verbal Communication, Likeability, Customer Focus, Decision Making/Judgment, Organization, Passion, Listening, Resourcefulness, and Conflict Management.

Essential Functions

VERBAL COMMUNICATION
· Responds promptly and professionally to all potential clients, current clients and caregiver calls.
· Effectively communicates care plan with clients, families and caregivers.
· Ensures clients, families, office staff and care partners have the information they need to create an extraordinary client experience.

CLIENT/CAREGIVER FOCUS
· Identifies and reports opportunities to improve the client experience.
· Supports on-call staff as needed, but on a limited basis.
· New service Inquiries- obtain all pertinent information regarding care, schedule
· Assessment or determine if appropriate RAH person needs to be contacted.
· Caregiver call outs - Schedule appropriate replacement according to care plan and communicate with client/ clients family with regards to change.
· Client cancellations- Notify caregiver
· Caregiver/ Client emergencies- notify appropriate parties, make necessary changes

DECISION MAKING/JUDGMENT
· Maintains calm and offers sound guidance during emergencies.
· Ensures a good client and caregiver match.
· Participates, through direct communication with caregivers, in caregiver performance reviews, terminations, probations and job counseling in compliance with agency policies.

ORGANIZATION
· Maintains complete, accurate and timely client records in ClearCare.
· Maintains compliance with applicable laws and regulations and agency policies and procedures.
· Implements corrective action in response to reports or complaints from regulatory agencies.
· Update all billing and payroll in ClearCare for bookkeeper
· Send out all invoices via email/mail weekly

CONFLICT MANAGEMENT
· Understands natural sources of conflict related to care within families, and then acts to prevent or soften the conflict.
· When a conflict emerges, effectively works through the conflict to its optimum outcome.

Education, Experience, Knowledge, Skills, Abilities and Availability

· High School graduate or equivalent with two years of business experience..

· Basic computer knowledge, and organizational skills. Excellent interpersonal relations along with exceptional telephone skills.

· Knowledge of common medical terminology.

· Able to work independently, demonstrating sound judgment.

· Read, write, speak, and understand English as needed for the job.

Compensation: $35,000.00 - $45,000.00 per year

Right at Home’s mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn’t do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.

That’s where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.

To our care team members, we commit to deliver the following experiences when you partner with Right at Home:

We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
We promise to coach you to success. We’re always available to support you and offer you tips to be the best at delivering care to clients.
We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.
We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.

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Have you lived in Pennsylvania for the last two years?*

Have you have ever been convicted of a felony, drug assault, or theft related misdemeanor ? If yes, please explain: (A conviction is not an automatic bar from employment.)*

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Our office is located at 101 Greenwood Avenue LC-60 Jenkintown PA 19046. Do you reside within 5-8 miles from our office? (required)*

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